About Jessica

Welcome! I’m Jessica, but you can call me Jess!

I am a curious, creative, and solutions-oriented human who’s always loved figuring out how things work and how they can work better. My path has been anything but linear, but every chapter has been tied together by a passion for people, process, and progress.

I spent years working in high-pressure, high-impact roles across government services, retail, and tech — building teams, leading projects, and delivering systems that genuinely help people. What energises me most is seeing tangible outcomes, whether that’s a streamlined workflow, an empowered team, or a product that makes someone’s day easier.

Now I’m leaning further into the world of tech and development, following a long-standing interest that I’ve nurtured through hands-on learning, self-teaching, and communities like She Codes. I love the mix of logic and creativity that coding brings, and the endless opportunity to keep learning and growing.

I’m also someone who values balance and connection — a dog lover, Pilates regular, and wedding-planning enthusiast who’s happiest when surrounded by good people, good coffee, and a new challenge to tackle.

Thanks for stopping by. Let’s build something great.

Top Skills & Experience

Project Management & Implementation

Experience delivering end-to-end software implementations, managing timelines, budgets, and stakeholder expectations using Agile methodologies.

Client & Stakeholder Engagement

Known for building trusted relationships and clearly communicating technical ideas to diverse audiences.

Technical Proficiency

Hands-on experience with tools like Salesforce, Jira, Zendesk, TeamWork, and INX Suite.

Leadership & Mentoring

Skilled in coaching, performance management, and leading cross-functional teams toward shared goals.

Customer Experience

Service excellence across government and software sectors, focused on quality, compliance, and problem resolution.

Communication & Problem Solving

Strong communicator and strategic thinker with a creative, solutions-driven approach to challenges.